Terms of Service

Effective date: 10 November 2026

These terms are a contract between the business you represent (“you”) and Beacon Info Tech Limited (“Beacon”, “we”, “us”), a company registered in England and Wales with company number 16682371, whose registered office is at 696 Yardley Wood Road, Birmingham, B13 0HY.

They cover two services:

  • The Beacon platform at app.getbeacon.cloud, for hotels and hotel groups, including Rate Radar, Explorer, Pricing, Events, Forecaster and Systems.
  • Beacon Pro at pro.getbeacon.cloud, a separate pay-as-you-go account for professionals, including Rate Capture.

Together these are “the Services”. Sections 1 to 12 apply to both. Sections 13 to 18 apply only to the Beacon platform. Sections 19 to 23 apply only to Beacon Pro. Sections 24 to 30 apply to both. By creating an account or using the Services you accept these terms. If you do not agree, do not use the Services.

1. About these terms

If you accept these terms on behalf of a business, you confirm you have authority to bind that business. Where these terms say “you”, they mean the business and everyone who uses the Services under its account.

2. Business use only

The Services are for businesses and professionals only. They are not offered to consumers, and you confirm you are using them for the purposes of your trade, business or profession. You must be at least 18 years old to create an account or use the Services.

3. Your account and your team

  • You must give accurate information when you sign up and keep it up to date.
  • Keep your login details secure and do not share them. Everyone who uses your account needs their own login. Tell us straight away at [email protected] if you think someone has accessed your account without permission.
  • An account belongs to a business. The account Owner can invite colleagues and give them a role, such as Owner, Admin or Member, and can remove them.
  • You are responsible for everything done under your account, including by every user you invite.
  • Reports, settings and other content created in your account belong to your business account. They stay with the account when a user leaves.

4. Acceptable use

We give you a limited, non-exclusive, non-transferable right to use the Services for your business during your subscription or while your account is open. You must not:

  • use the Services for anything unlawful, fraudulent or harmful;
  • copy, modify, reverse-engineer or decompile the Services, or try to extract their source code, except where the law allows it;
  • access the Services, or trigger Rate Radar updates, by automated means, such as scripts, bots or scrapers, other than through features we provide for that purpose (for example the scheduled update in section 18);
  • get around usage limits, security measures or the credit system, or interfere with the Services or other customers’ use of them;
  • use the Services, or anything obtained from them, to build or run a product that competes with them;
  • share access with anyone outside your business, except, on the Beacon platform, people you invite to work on your properties, such as a property owner, management company or revenue consultant; or
  • suggest that Beacon endorses you or your work without our written permission.

We may apply reasonable limits to protect the Services, such as limiting request rates, and may suspend access that puts the Services or other customers at risk. Section 18 explains how fair use works for Rate Radar updates.

5. Competition law

You must use the Services and everything you obtain from them in line with competition law, including the Competition Act 1998 and equivalent laws elsewhere. In particular, you must not use them to share, agree or coordinate prices, availability or other competitively sensitive information with competitors, or to help others do so. This applies if you advise more than one business in the same market. The rates in the Services are shown publicly online, but how they are shared and used can still raise competition law issues. You are responsible for how you use them.

6. Payment

  • Rate Radar and Beacon Pro. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for these orders. Paddle provides all customer service inquiries and handles returns. When you buy a subscription to Rate Radar (the Essential plan) or Beacon Pro credits, you buy them from Paddle, and Paddle’s buyer terms apply to the payment. Paddle takes payment, issues invoices and receipts, and handles VAT and other sales taxes. We never receive your full card details.
  • Clarity, Insight and Predict. These plans are invoiced by Beacon directly. We agree the payment method with you when you sign up, and add VAT where it applies.
  • Prices are shown at checkout or on your invoice, with any applicable tax.
  • We may change our prices. For subscriptions we will give you at least 30 days’ notice before a new price applies to you. For Beacon Pro, a new credit price applies only to credits bought after the change.

7. Availability, changes and support

  • We use reasonable efforts to keep the Services available. Maintenance or events beyond our control can interrupt them, and we will give notice of planned maintenance where we can.
  • We keep improving the Services and may add, change or remove features. We will not materially reduce the core features of a paid subscription during a term you have already paid for. A cap, pause or limit we apply under section 4 or section 18 is not a reduction of core features.
  • Features we label as beta, preview or early access are provided as they are, may change or be withdrawn at any time, and are not covered by the previous point.
  • Support is by email at [email protected]. We aim to respond within one UK business day.

8. Ownership, your content and anonymised data

  • Beacon owns the Services, including the software, design, models, analysis and the layout of reports and exports. Nothing in these terms transfers any of it to you.
  • You own the content you provide, such as property lists, settings and the data you connect from your own systems (“your content”). You give us permission to use your content to provide, secure, support and improve the Services.
  • We may create aggregated, anonymised information from use of the Services and use it to run and improve them, as long as it does not identify you, your properties, your clients or any individual.
  • If you send us feedback or suggestions, we may use them without any obligation to you.

9. Rates, reports and exports

Rates in the Services are captured from prices shown publicly online. Beacon does not own those rates, and neither do you.

What you can do with reports and exports. You may:

  • use them for your own internal analysis;
  • include the rates in work you deliver to your clients, such as reports, feasibility studies, valuations and advice; and
  • use them as an input to your own models, research and products.

You must not:

  • resell, license or publish a report file, or a bulk extract of it, as a standalone data product; or
  • use reports or exports to build or run a rate-capture or rate-shopping service.

These rights continue after your account closes for anything you downloaded while it was open.

For Rate Radar, section 18 limits the permissions above: Rate Radar is for the properties your subscription covers, not a source of rates for others. You may share what you see with the owners, managers and advisers of those properties.

Accuracy. A report is a snapshot of the rates shown publicly at the time of capture. Online rates change constantly, and the sites that show them can change, restrict or remove listings at any time. We take care to capture rates correctly, but we do not guarantee that any rate is accurate or complete, or that any property or date will be available to capture.

Not advice. Nothing in the Services is financial, investment, valuation, lending, legal or pricing advice. Forecasts, recommendations and insights come from data models. You are responsible for the decisions you make and the advice you give, including where you rely on the Services for lending, valuation, investment or client work.

10. Confidentiality

  • Each of us will keep the other’s confidential information confidential and use it only for the purposes of these terms.
  • We treat your reports, property lists and account content as confidential. We never tell anyone which properties you check or which clients you work for, except to the suppliers who help us run the Services under a duty of confidence, or where the law requires it.
  • We will only name you as a customer, or use your logo, with your permission.

11. Data protection

Our Privacy Policy explains how we handle personal data about you and your users, as a data controller, under UK GDPR and, where it applies, EU GDPR. Section 16 and our Data Processing Agreement cover personal data we may receive from a hotel’s connected systems, where we act for the hotel as its processor.

12. Closing an account and suspension

  • Closing your account. The account Owner can ask us to close the account at any time by emailing [email protected]. Access ends immediately, and reports and other account content are deleted within 7 days. Please export anything you need first. We keep a minimal record (business name, contact name, email address and subscription or credit history) for 6 years to meet legal and accounting duties. Closing an account does not end a subscription’s minimum term (section 15).
  • Suspension or closure by us. We may suspend or close an account if you breach these terms, if payment fails, if we suspect fraud or misuse, if your use puts the Services or others at risk, or if the law requires it. We will give notice and a chance to put things right where that is reasonable. For Rate Radar updates, section 18 sets out the steps we usually take first, and when we act straight away.
  • If we stop offering a Service. We will give at least 30 days’ notice. We will refund the unused part of any prepaid subscription fee, and any Beacon Pro credits you bought and have not used.
  • Sections 5, 8, 9, 10 and 24 to 30 continue to apply after an account closes.

13. Free trial

Where a plan includes a free trial, such as Rate Radar’s 7-day trial, no card is needed to start it. At the end of the trial you will be asked to subscribe. If you do not, your account is paused and nothing is charged. We keep a paused account’s data for 12 months after the trial ends, then delete it. One free trial per business. During a Rate Radar trial you can run up to 4 updates a day, including the scheduled update and, on the first day, the update that runs when setup finishes. When you subscribe, the trial limit ends and section 18 applies.

14. Subscriptions

  • Your plan, billing cycle, price and any minimum term are shown when you subscribe.
  • Subscriptions are billed in advance, monthly or annually, and renew automatically at the end of each billing period until cancelled. Rate Radar is billed through Paddle; Clarity, Insight and Predict are invoiced by us (section 6).
  • Pricing may depend on your property, for example its number of rooms. Tell us if that changes.

15. Cancellation and refunds

  • Monthly subscriptions can be cancelled at any time from your account settings or by emailing [email protected]. Cancellation takes effect at the end of the current billing period.
  • Annual subscriptions run to the end of the prepaid year and do not renew once cancelled.
  • Plans with a minimum term cannot be cancelled before that term ends.
  • We do not refund partial billing periods, except where section 12 says otherwise or the law requires it.
  • If we cap, suspend or close an account because section 18 has been breached, we do not refund fees already paid.

16. Connected systems and guest data

When you connect a property management system (PMS) or another system, you authorise us to access the data we need from it to provide the Services. Where a connection lets us exclude guest personal data, we exclude it. Where it cannot be excluded, guest personal data may pass through our systems. For that data, you are the controller and we are your processor, and our Data Processing Agreement applies. It forms part of these terms.

Third-party systems are provided by their own suppliers. We are not responsible for their availability or accuracy.

17. AI Insights

AI Insights are produced with third-party AI models. To generate them we send anonymised booking figures, such as rooms sold and revenue, with the currency. We never send guest personal data, the property’s name or location, or anything else that identifies the property. We only use AI providers that do not use what we send to train their models. A provider may keep it for a short period to check for misuse before deleting it. AI output can be wrong or incomplete. Check it before acting on it.

18. Rate Radar updates and fair use

This section applies to Rate Radar on the Beacon platform and adds to sections 4 and 9. Where this section and section 9 differ, this section applies. It does not apply to Beacon Pro, which uses credits (sections 19 to 23).

  • What an update is. An update is a fresh check of the rates shown publicly for your property and each competitor you track, for every check-in date across the next 365 days.
  • Updates on paid plans. Paid plans have no set number of updates. One scheduled update runs each day, at a time you choose. You can run as many more as you need with the Update prices button. This is subject to fair use, as set out in this section.
  • Free trial. During a free trial you can run up to 4 updates a day, including the scheduled update and, on the first day, the update that runs when setup finishes (section 13).
  • What fair use looks like. Rate Radar is for checking the market of the properties your subscription covers. Your team can include people outside your business who work on those properties for you, such as a property owner, management company or revenue consultant, each with their own login. If you look after several properties, each with its own subscription, your own login can cover all of them, and you can use each one as much as you need. For example, a revenue manager might update first thing, before a pricing meeting, when a competitor’s sale is flagged, and again before changing rates for a busy weekend. A busy day, such as the day a big event is announced, is normal use. On a paid plan, there is no number of updates you need to stay under.
  • What is not fair use. You must not:
    • trigger updates automatically, for example with scripts, bots, browser automation, macros, auto-clickers or any tool that presses the Update prices button for you (the scheduled update is the only automatic update);
    • scrape, copy or extract data from Rate Radar by automated means;
    • use a subscription for a property you do not run, manage or set rates for, or use its competitor set to watch properties for another purpose, such as research, valuation, lending or client projects (Beacon Pro is built for that);
    • share a login (section 3), or let anyone use the account for a property it does not cover;
    • resell, redistribute or publish Rate Radar data, or use Rate Radar as a data feed for anyone else; or
    • try to get around a cap or limit we apply under this section.
  • Sharing what you see. Sharing what you see in Rate Radar, for example in your own reports, with the owners, managers or advisers of the properties your subscription covers is fine.
  • How we judge it. We look at how an account is used over time, not at one busy day. We consider the number and pattern of updates, whether they look automated, who is using the account, and the effect on the Services, on other customers and on the public websites we check rates on. A high number of updates is not, by itself, a breach of this section, but it may lead us to ask how the account is being used. A person at Beacon reviews the account before we cap, suspend or close it, or as soon as we can if we act straight away under the point below.
  • What we do. If we believe an account is not being used fairly, we first contact you, explain what we have seen, and give you at least 5 UK business days to reply or change how the account is used, unless the next point applies. If that does not resolve it, we may cap the account’s updates at a set number a day. A cap is never lower than 4 updates a day, including the scheduled update, and we will lift it once the issue is resolved. If the misuse continues, or you try to get around the cap, we may suspend Rate Radar or your account, or close your account under section 12.
  • When we act straight away. We may cap updates, or pause them for a short time, without contacting you first if the use is harming the Services or other customers, puts security at risk, exposes us or others to legal risk, or places undue load on the public websites we check. We will take only the steps needed to stop the harm, tell you what we have done and why as soon as we can, and give you a chance to explain.
  • No refunds. If we cap, suspend or close an account because this section has been breached, your fees continue during any cap or suspension, and we do not refund fees already paid.
  • Technical limits. Separately, we may apply temporary technical limits that affect all accounts, such as queuing updates at busy times or limiting how often the Update prices button can be pressed in a short period, to keep the Services running well (section 4). These are not caps under this section, and do not mean anything is wrong with how you use Rate Radar.
  • Changes. We may update this section as we learn how updates are used. Section 27 applies to any change that materially affects you.

19. About Beacon Pro

Beacon Pro is a separate account from the Beacon platform, at pro.getbeacon.cloud. Its first tool, Rate Capture, lets you build a report from a list of properties’ public listing URLs, run it, and export the rates. There is no subscription. You pay for runs with credits.

20. Credits

  • Free credits. Each new business account gets 6 free credits. There is one free allowance per business. We may remove free credits, or close accounts, created to get more than one allowance.
  • Buying credits. Credits are bought through Paddle, in amounts of 10 or more, at the price shown at checkout.
  • Using credits. Running a report uses 1 credit for each property in it. The cost is shown before you run.
  • Shared balance. Credits belong to the business account and are shared by its users.
  • No expiry. Credits do not expire.
  • No refunds. Credits have no cash value, cannot be transferred to another account, and are not refundable, except as section 12 or section 23 says or where the law requires it.

21. Runs

  • A run captures the rates shown publicly for each property in the report, for every check-in date across the 365 days from the day it runs, for the stay length and currency you choose.
  • If a property in a run returns nothing, for example because its URL is invalid or its listing is unavailable, tell us at [email protected] within 30 days of the run and we will return its credit to your balance. A property that returns only sold-out dates, or only dates it sells as part of a longer minimum stay than the run’s stay length, is a successful capture and uses its credit.
  • Runs usually finish in minutes, but we do not guarantee how long a run will take.
  • There is no fixed limit on the number of properties in a report. Section 4 still applies.

22. Reports

Each run is a dated snapshot and cannot be changed afterwards. Reports are kept for as long as your account is open. To capture the same properties again, clone the report and run it, which uses credits again.

23. Closing a Beacon Pro account

Section 12 applies. If your account closes, access ends immediately, your reports are deleted within 7 days, and any unused credits are lost. If we close your account when you have not breached these terms, or we stop offering Beacon Pro, we will refund credits you bought and have not used. Free credits are not refunded.

24. Our commitment and disclaimers

We will provide the Services with reasonable skill and care. Apart from that, and to the extent the law allows, the Services are provided “as is” and we give no other promises, whether express or implied, including that they will be uninterrupted, error-free or suitable for a particular purpose.

25. Limitation of liability

  • Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited by law.
  • Subject to that, we are not liable for loss of profit, revenue, business, contracts, goodwill or anticipated savings, or for any indirect or consequential loss.
  • Subject to that, our total liability to you in connection with the Services, in any 12-month period, will not exceed the greater of £100 or the fees paid for the Service concerned, including through Paddle, in the 12 months before the claim.

26. Indemnity

You will cover our reasonable losses and costs arising from any claim by a third party caused by your breach of section 4, 5, 9 or 18, or by unlawful use of the Services under your account.

27. Changes to these terms

We may update these terms. The current version is always on this page, with its effective date. If a change materially affects you, we will tell you by email or in the Services at least 30 days before it takes effect. If you do not agree to a change, you can stop using the Services and cancel or close your account before it takes effect. If you keep using the Services after that, you accept the change.

28. General

  • These terms, together with anything you agree at checkout, are the whole agreement between us about the Services.
  • You may not transfer your rights under these terms without our written consent. We may transfer ours to a group company or to a buyer of our business.
  • We are not responsible for delays or failures caused by events beyond our reasonable control.
  • If any part of these terms cannot be enforced, the rest still applies. If we do not enforce a right straight away, we can still enforce it later.
  • No one other than you and us has any right to enforce these terms.
  • We may send notices to the email address on your account. Send notices to us at [email protected].
  • The Services are run from the United Kingdom. If you use them from elsewhere, you are responsible for following your local laws.

29. Governing law

These terms, and any dispute about them, are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction.

30. Contact us

Questions about these terms: [email protected]. Help with your account: [email protected]. By post: Beacon Info Tech Limited, 696 Yardley Wood Road, Birmingham, B13 0HY, United Kingdom.