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Rates, revenue, demand and distribution. Real numbers, better decisions.
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Opinion
Hotel tech providers are patching poor design with cosmetic AI
Chatbots that answer what the report should show. Summaries of what is already on screen. Most AI in hotel software patches a product gap. Here is the test.
Explorer
The three mistakes revenue managers keep making
Topline revenue, monthly summaries and managing by exception. Three habits that look like discipline and quietly cost hotels money, with a fix for each.
Rate Radar
What the best hotel rate shopper actually does
How to choose a hotel rate shopper in 2026: where the price comes from, how far and how often it looks, what it notices, and what it should cost.
Explorer
What cancellations actually cost your hotel
A cancellation at 60 days costs nothing. At 60 hours it costs the room. How to split cancellation revenue into kept and lost, and the policies that cut it.
Rate Radar
A competitor just dropped their rates. Should you follow?
When to match a competitor's rate drop, when to hold your price, and how to decide in minutes. A practical framework for revenue managers.
Explorer
Gross, net, or net of commission: why channel reports lie
One £100 booking can land in your PMS as £80 or £68 depending on the source's billing model. The three revenue views that make source comparisons honest.
Rate Radar
The discounts OTAs show guests but never show you
Hidden OTA discounts show guests prices you never set. Two shoppers can see two different rates for the same room. How they work, and how to catch them.
Explorer
The occupancy trap: why a full hotel can still lose money
Occupancy is the easiest hotel number to buy and the worst one to chase. How RevPAR keeps the real score, with a worked example for a 60-room hotel.